Welcome...

to a new and different kind of practice.

Welcome...

to a new and different kind of practice.

In light of the COVID-19 outbreak, we are dedicated to continue providing exceptional care.  For many of our patients, it is important to keep your appointments, especially if you have a chronic condition like diabetes, asthma, or heart disease.  
 

COVID-19

As we know, Governor Cooper modified North Carolina’s Stay At Home Executive Order, transitioning the state to Phase 1 of slowly easing COVID-19 restrictions. Executive Order 138 goes into on Friday, May 8th at 5 pm.

Our top priority is the health and safety of our patients, their families, and our staff. We have been closely monitoring all recommendations and mandates to ensure we continue to take every necessary precaution to prevent any exposure to COVID-19 in our office. We continue to pay special attention to every detail - from patient arrival to check-out - to ensure your safety and wellness, including the following:

  • We thoroughly sanitize each exam room, including wiping down all potential areas of contact, with medical grade disinfectant wipes between each patient.
  • We wipe down all front office areas of potential contact with medical grade disinfectant wipes frequently throughout the day, and plenty of hand sanitizer is available.
  • Our office is being vigilant about frequent hand washing and regular use of hand sanitizer, as is standard for our practice.
  • Our providers and staff will continue proper use of PPE in accordance with CDC guidelines.
  • We instruct any employee who feels ill to stay home.

BEFORE YOUR APPOINTMENT:

  • If you, or your children, are not feeling well, or if you believe anyone in your family has been exposed to COVID-19, then please call us and reschedule your routine appointment. This applies to all patients or family members who have had a fever, cough, or shortness of breath within the past two weeks.
  • Please help us be efficient with your time. If there is a need to update any patient, medical, or insurance information prior to your child's appointment, please call our office to communicate with one of our office staff in advance.
  • Please WEAR A MASK (or other face covering) to the office, and plan to be on time for your scheduled appointment as we will try to minimize the wait time and the number of people in the waiting area to maintain distancing guidelines.
  • Please LIMIT THE NUMBER of people coming to the appointment to the patient only, and only one parent or guardian per patient for our patients under 18.

 

We now offer curbside visits for our established patients in need of strep, flu, or COVID-19 testing; please call first to schedule as we are unable to take walk-ins at this time.

We now offer Telemedicine Appointments.  Please ask about them when you call for an appointment.

 

We appreciate your patience and understanding as we all do our part to keep everyone safe.  Please contact us at (919) 378-1492 with any questions you may have or to schedule your next appointment. Our office hours are Monday through Friday, 7:30 to 5:30.

The health and safety of our patients is our top priority at Western Wake Wellness.  Do not hesitate to call if you need to schedule an appointment, and please alert the staff if you are experiencing any cold or flu-like symptoms.  If you have specific questions about COVID-19 and your risk, you can email This email address is being protected from spambots. You need JavaScript enabled to view it. or call 919-856-7044. 


Western Wake Wellness is a unique collaborative health center and medical home for patients of all ages.

Mission Statement
Our core values are simple: Quality, evidence-based healthcare; personal relationships based on mutual respect; and a pro-active approach to prevention and wellness.
 

AFTER HOURS SERVICE FEE

Beginning June 1st  2017, all after-hours calls are subject to $20 fee that will be added to your account and it is your responsibility to pay.  The fee is intended to cover our costs, but not discourage you from calling if you are concerned about an illness.  We welcome and expect your call if you are concerned.

 

OUTSIDE LAB DRAW POLICY UPDATE - Effective immediately, we request that if you are having "outside" labs drawn in our office (any lab order not written by a provider at Western Wake Wellness), please drop off (fax, email) the order 3 days in advance. We welcome WWW patients to use our lab facility - LabCorp accepts all major insurance plans, and we think our fantastic phlebotomist is one of the best! To ensure that the correct tests are ordered, we sometimes have to contact the ordering physician for clarification, or we may need to special-order supplies in advance for uncommon tests or give you special instructions before you arrive. For your convenience, we prefer to do this ahead of time, and not have to keep you waiting. Thank you for your cooperation.